Last Updated: 4 July 2025
Tovna Media LLC ("Tovna Media," "we," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit tovnamedia.com (the "Site").
1. Information We Collect
- Contact Information: Name, email address, phone number, and business name.
- Interaction Data: Inbound call recordings, chat logs, text message transcripts, appointment bookings.
- Technical Data: IP address, browser type, device information, and usage patterns.
2. Use of AI Technology
Tovna Media uses artificial intelligence (AI) to support and improve your customer experience. This includes:
- AI-powered chat assistants for real-time website support
- AI voice assistants for inbound call handling
- AI-managed SMS for automated responses and follow-up messages
- AI scheduling systems to assist with booking consultations or appointments
These systems may collect and analyze your communications to provide relevant support and ensure timely responses.
3. How We Use Your Information
We use your information to:
- Deliver services and manage appointments
- Improve support through AI-driven tools
- Send relevant updates or promotional materials (with your consent)
- Monitor performance and troubleshoot issues
4. Data Sharing & Third-Party Tools
We do not sell your information. We may share data with trusted service providers (e.g., CRM platforms, payment processors) under strict confidentiality agreements.
5. Your Choices
- You may opt out of marketing emails and texts at any time.
- You can request access to, correction, or deletion of your data.
6. Security
We use encryption, access controls, and regular audits to safeguard your data.
7. Contact Us
For questions or concerns, contact:
[email protected]
(973) 435-4433